What can I say about Pam Ratcliffe at Coldwell Banker West except that she contains the rare qualities of being an extremely warm and trustworthy person along with being a stellar, exceedingly competent, and outstandingly conscientious businesswoman.A few years ago, she helped us purchase our beautiful home. We were new to the area and looking to change real estate agents since we were dealing with somebody who was just unavailable most of the time, and she was a breath of fresh air in every sense of the word. We had a day and a half to find a home to move into, and she helped make that happen.Recently, she helped us sell that home, which we thought we would be staying in for the long term, and she helped us negotiate all the hiccups along the way that were out of our control. In the end, we ended up getting absolutely the best deal. Along the way, with both buying and selling, we felt like we were her only clients, and I have a feeling that’s how everybody feels when they work with Pam. Along with her extensive knowledge of the market and her tough but fair negotiating skills, her responsiveness in dealing with us as clients was unparalleled.I can’t recommend her highly enough. If you want somebody who will be on your side and go above and beyond—I don’t use that term lightly—she is the one who will work hard for you and leave you with a great feeling both personally and professionally.

Pam was absolutely fabulous! Her son Mike and the whole team including Melissa were just lovely to work with. They escorted us through the home buying process with smooth expertise. Pam was able to get us our dream home under selling price and exactly on time! We are so thankful for her attention to detail and tenacity with going after the price we needed. We love her to pieces!